Due to the overwhelming demand for deliveries across the United Kingdom and Australia, as well as modified practices by our shipping partners to keep their workforce and customers safe, customers should anticipate parcel delays for the foreseeable future. Royal Mail and Australia Post is currently responding to unprecedented parcel volumes, and have acknowledged that customers should allow for delays. Therefore, we are unable to give you an accurate estimate of your parcel's arrival date. Please use the provided tracking information to check online for the most up to date information on the shipment. Delays of several days are not uncommon at this time. We appreciate your patience and understanding.
We will continue to be here to support you as our customer, before, during, and after the buying & shipping process. However, due to these long and universal delays, we are not able to re-ship orders or flag them for investigation with the same expediency as we were able to prior to the delays associated with the COVID-19 pandemic.
Thank you for your understanding, and we appreciate you shopping with Puppy Creche. Please feel free to contact our customer support team at anytime for more information.